These Terms are written to cover the Service as it may be offered across different app versions and feature rollouts. Some features and mechanisms described in these Terms may not be present in older versions of the app and may be introduced, enabled, disabled, or changed in future updates.
To help comply with platform policies (including Apple’s user-generated content requirements and heightened scrutiny for services that could be characterized as “random or anonymous chat”), Dekaf may restrict or disable certain features. In particular, Dekaf may allow limited guest/anonymous access for preview/browsing, but Messaging and other interactive communication features require authentication (e.g., Sign in with Apple and/or Google) and may be unavailable until you sign in.
For clarity (as of 20 February 2026):
Versions prior to 4.0 do not include these features/mechanisms:
Where a feature is not available in your app version, the related Terms apply only if/when that feature is enabled or present in your version.
Last Updated: 08 May 2026
Current Version: 4.0 Terms Update
Summary of Key Changes: This update reflects the current Dekaf Connect 4.0 feature set and clarifies how venue-controlled features, authentication, device identifiers, Premium preview access, blocking/reporting, and venue participation work.
In particular, this update clarifies that Venue Features are optional and venue-controlled, Venues are not required to monitor or fulfill app requests, Messaging and other interactive features may require authentication, Device Identifiers may be used for abuse prevention and ban enforcement, Premium features are currently disabled or available only for limited preview access, and venue participation is currently offered as a free pilot unless separately agreed.
Operator: DEKAF INTERACTIVE LTD EOOD
Address: 47 Cherni Vrah blvd., Lozenets Distr., Fl. 5, 1407 Sofia, Bulgaria
Phone: +359 87 762 0805
Support Contact: dekafapp@gmail.com
These Terms and Conditions (“Terms”) govern your access to and use of the Dekaf Connect mobile application and related services (collectively, “Dekaf Connect” or the “Service”). For convenience, “Dekaf” is used in these Terms as a short form for Dekaf Connect (and/or the Company operating the Service), unless the context indicates otherwise.
By downloading, accessing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
Age. You must be at least 18 years old to use the Service. If you are under the age of majority where you live, you may use the Service only with consent of a parent/guardian.
Alcohol-related actions. If the Service enables drink-related requests in a Venue, you represent that you are of legal drinking age where the Venue is located. Dekaf Connect does not sell alcohol and does not guarantee fulfillment of any requests.
Not an emergency service. The Service is not an emergency service and is not monitored in real time. If you need urgent help, contact local emergency services or venue staff directly.
In-person interactions. The Service may facilitate interaction with other users in venues. You are responsible for your conduct and safety. Dekaf does not conduct background checks and does not guarantee user identity or behavior.
Authentication may be required. The Service may require you to authenticate (for example, via Sign in with Apple and/or Google) to access Messaging and other interactive features.
No anonymous chat commitment (legacy removal). To the extent any prior versions of the Service enabled “anonymous” chat or anonymous sessions, you acknowledge that Dekaf may disable or remove such functionality. Dekaf does not promise that any “anonymous” mode will be available.
Sign in with Apple / Google. The Service may allow you to sign in using Apple or Google sign-in methods. Authentication is handled by the relevant provider and may be subject to that provider’s terms and policies.
Your responsibility. You are responsible for maintaining control over access to your device and your sign-in methods and for any activity occurring through your use of the Service.
Reinstall/reset. If you delete the app, reinstall it, reset your device, or clear app storage, you may lose access to certain settings or data, subject to any restore features and applicable store rules.
Permissions may be required. Certain features (including the interactive map and “nearby” experiences) may require permissions such as Bluetooth and/or location-related permissions depending on your device and operating system.
If you deny permissions. If you deny or disable required permissions, some or all features may not function.
Accuracy disclaimer. Proximity/table estimation and “nearby” signals are inherently imperfect and may be affected by interference, crowded environments, venue layout, device differences, and network conditions.
No surveillance use. You agree not to use the Service to identify, track, or attempt to locate individuals outside the intended in-app experience.
Dekaf Connect provides Core Features—Map and Messaging—as part of the app experience. Core Features may still be affected by technical limitations, device settings, connectivity, or maintenance.
All features other than the Map and Messaging are generally Venue Features and rely on the Venue’s choice to enable, configure, monitor, and use them.
Venue Features are optional tools only. A Venue may enable, disable, limit, change, ignore, delay, refuse, or stop using some or all Venue Features at any time and for any reason, including staffing, hours, policies, demand, inventory, safety, legal compliance, technical issues, or business judgment.
Venues are not required to monitor, review, respond to, accept, fulfill, or act on any request, notification, message, vote, order-like request, drink request, waiter call, perk request, song request, or other interaction submitted through the Service.
Venue Features are provided “as available” and may vary significantly between Venues and over time.
Dekaf Connect provides technology tools that may allow users to send requests, notifications, votes, messages, or other interactions to a Venue, such as Send Drink, Call Waiter, Menu, Song Voting/Priority Song, Venue Perks, or similar features.
Dekaf Connect does not control Venue operations and does not guarantee that any Venue Feature request or interaction will be delivered, seen, reviewed, responded to, accepted, fulfilled, completed, or acted on by the Venue.
Dekaf Connect does not guarantee wait times, service quality, availability, menu items, prices, staff response, song selection, perks, outcomes, or any Venue decision.
Venues may ignore, delay, refuse, cancel, modify, or disable Venue Feature requests or interactions for any reason, including legal compliance, safety, house rules, staffing, inventory, technical issues, operational constraints, or business judgment.
Venues may provide or display information through the Service, such as menus, prices, allergens, availability, hours, descriptions, events, perks, rules, policies, and similar venue-related information.
Dekaf Connect does not guarantee that venue-provided information is complete, accurate, current, or available at all times.
You should confirm important information directly with the Venue, especially prices, availability, allergens, dietary information, age restrictions, entry requirements, event details, and any information that may affect your health, safety, or purchasing decisions.
Dekaf Connect is a technology platform and does not own, operate, manage, or control Venues.
Venues are independent from Dekaf Connect. No Venue is Dekaf Connect’s agent, partner, joint venture, employer, employee, or representative, and Dekaf Connect is not an agent, partner, joint venture, employer, employee, or representative of any Venue.
Any transaction, service, decision, or interaction with a Venue is between you and that Venue, subject to the Venue’s own rules and applicable law. This includes alcohol service, pricing, menu and allergen handling, entry decisions, service refusal, staff conduct, safety rules, and fulfillment or non-fulfillment of Venue Features.
To the maximum extent permitted by law, Venue Parties are intended third-party beneficiaries of Sections 5 (Core vs Venue Features), 8 (Safety), 17 (Disclaimers), 18 (Limitation of Liability), 19 (Indemnification), and this Section 5.6, but only for app-related matters connected with the Service.
Venue Features are optional tools only. To the maximum extent permitted by law, you agree that Venue Parties are not responsible for app-related claims arising from the delivery, non-delivery, delay, display, non-display, review, non-review, response, non-response, acceptance, refusal, fulfillment, non-fulfillment, cancellation, modification, or disabling of any Venue Feature request or interaction.
This includes app-related requests or interactions such as menu display, call waiter, drink requests, song voting/priority requests, venue perks, event information, and similar Venue Features.
This Section does not limit any non-waivable consumer rights or any liability that cannot be excluded or limited under applicable law, including liability for personal injury, intentional misconduct, gross negligence, unlawful discrimination, or venue obligations that exist independently of the Service.
Optional profile details. You may optionally add profile information (e.g., profile photo, description, intro text, optional contact details).
You are responsible for your Content. You are solely responsible for Content you submit or display through the Service.
Content rules. You may not submit Content that is unlawful, threatening, harassing, defamatory, hateful, pornographic/sexually explicit, deceptive, or that infringes intellectual property or privacy rights.
License to operate the Service. You grant Dekaf Connect a worldwide, non-exclusive, royalty-free license to host, store, reproduce, and display your Content only as necessary to operate, maintain, and improve the Service and enforce these Terms.
Removal. We may remove Content or restrict visibility/features if we reasonably believe it violates these Terms or creates safety, legal, or operational risk.
Limited message storage. Messaging is designed to be lightweight. As a general rule, Dekaf Connect stores only the most recent message by user in a given chat/conversation on our servers (i.e., limited chat history). Older messages may be overwritten or deleted automatically.
Delivery not guaranteed. Message delivery is not guaranteed and may fail due to connectivity, device settings, venue conditions, maintenance, moderation actions, or technical limitations.
Operational logs. Even with limited message storage, we may retain limited logs/records (e.g., timestamps, device/app identifiers, report-related records) as reasonably necessary to operate the Service, prevent abuse, enforce these Terms, and comply with legal obligations.
Blocking. You may be able to block other users. When you block a user, Dekaf Connect will take reasonable steps to restrict interactions between you and that user within the Service. However, we do not guarantee blocking will prevent all forms of contact or exposure in every circumstance.
Reporting. You may be able to report users or content. Reports must be made in good faith and not used to harass others or submit false claims.
No real-time monitoring. The Service (including reports) is not monitored in real time. We may review reports but are not obligated to do so, and we do not guarantee any particular outcome or timeframe.
Moderation tools. To help enforce these Terms and reduce harmful or objectionable content, we may use a combination of automated and human review methods, subject to availability and legal requirements.
Safety reminder. If you feel unsafe or need urgent help, contact local emergency services or venue staff directly.
You agree not to (and not to attempt to):
Harass or harm others. Harass, threaten, bully, stalk, discriminate against, or otherwise harm any person.
Spam or scams. Send spam, mass messages, fraudulent requests, malware, or deceptive content.
Impersonation. Impersonate another person, a venue, or venue staff.
Interfere with the Service. Disrupt, overload, probe, scan, or attempt to interfere with the Service or its security.
Reverse engineer. Copy, modify, decompile, reverse engineer, scrape, or attempt to extract source code or underlying ideas, except where prohibited by law.
Circumvent controls. Bypass or attempt to bypass restrictions, bans, access controls, paywalls, or security measures.
Presence simulation / spoofing. Simulate, spoof, fake, or manipulate location/proximity/table presence or any signals used by the Service (including beacon signals, device identifiers, app integrity signals, or other mechanisms).
Unlawful use. Use the Service for unlawful purposes or to facilitate illegal activity, including violating venue rules or applicable alcohol laws.
Device Identifier. To help operate the Service and prevent abuse, Dekaf Connect generates and/or collects an app-scoped identifier associated with your device or session (“Device Identifier”).
On Android, this identifier may be derived from certain device characteristics to create a stable, app-scoped identifier used solely for security and abuse prevention purposes.
On iOS, this identifier is a randomly generated app-scoped UUID stored securely by the app (for example, in the device Keychain).
Purpose. We use the Device Identifier to help:
prevent spam, fraud, and abuse;
detect and prevent presence simulation/spoofing or manipulation of signals used by the Service;
support blocking and reporting functionality;
enforce restrictions, temporary suspensions, and permanent bans for violations of these Terms.
No Advertising or Cross-App Tracking. Device Identifiers are not used for advertising, cross-app tracking, profiling for third-party marketing, or sharing with third parties for their own marketing purposes.
No Circumvention. You agree not to attempt to bypass or circumvent restrictions, bans, or security mechanisms, including by creating new sessions/accounts, switching sign-in methods to evade enforcement, manipulating identifiers, altering device characteristics, resetting devices, or otherwise attempting to avoid enforcement measures.
Retention. We may retain Device Identifiers and related enforcement records for as long as reasonably necessary to operate the Service, maintain security, enforce these Terms, and comply with legal obligations, as further described in our Privacy Policy.
Our right to act. We may investigate, restrict, suspend, or terminate your access to the Service (including any feature access) at any time if we reasonably believe you have violated these Terms, posed a safety risk, engaged in abuse/fraud, attempted presence simulation/spoofing, interfered with the Service, or otherwise created risk to users, venues, or Dekaf Connect.
No notice required. Enforcement action may be taken with or without notice.
No obligation to provide detailed reasons. We are not required to provide a detailed explanation for enforcement decisions, particularly where doing so could compromise security or abuse-prevention measures. Where required by applicable law, we may provide additional information.
Complaints/appeals (where available). Where available, you may submit a complaint or appeal regarding certain moderation decisions through our support contact. We may uphold, modify, or reverse our decision.
Effect. Upon termination, your right to use the Service ends immediately. Sections that by nature should survive termination (including IP, disclaimers, limitation of liability, indemnity, and Section 5.6) survive.
As of the Last Updated date above, Premium features are not offered for purchase and any “Premium” functionality may be disabled. In limited cases, Dekaf may enable certain premium-like features for free preview access on request (for example, for testing, demos, or venue pilots). Preview access:
has no cash value and is not a subscription;
may be time-limited and revoked at any time;
does not create any obligation to offer paid access in the future.
If we enable paid Premium access in the future, purchases will be offered only through the Apple App Store and/or Google Play (as applicable). Prices and package details will be shown in-app at the time of purchase.
If enabled, Premium access may be provided through time-limited passes and is not a subscription. Passes do not auto-renew.
If enabled, you acknowledge that Premium may unlock app capabilities but does not guarantee that any venue will enable, support, respond to, or fulfill Venue-Dependent Premium features, which may be disabled or unavailable depending on the venue.
If enabled, features such as Send Drink, Venue Perks, and Priority Song remain venue-controlled and not guaranteed.
Where available, you may be able to restore eligible purchases using a “Restore Purchases” function while signed into the same store account used to purchase.
If enabled, refunds are handled according to the policies of the store where you made the purchase (Apple App Store or Google Play), to the maximum extent permitted by law and store policies.
Self-service; limited support. Dekaf Connect is provided as a self-service application. We do not guarantee support availability or response times and are not required to provide phone support.
No SLA. Unless expressly agreed in writing, no service level agreement (SLA) applies. The Service may be unavailable or interrupted for maintenance, updates, technical issues, or events outside our control.
Changes. We may modify, suspend, or discontinue any part of the Service (including features or availability in certain venues) at any time.
Beta Features. We may offer some features as beta/experimental. Beta features may be changed, suspended, or discontinued at any time and may be less reliable than other features.
Our rights. The Service and its software, designs, logos, and other components are owned by the Company or its licensors and are protected by intellectual property laws.
License to you. We grant you a limited, revocable, non-transferable, non-exclusive license to use the Service for personal, lawful purposes in accordance with these Terms.
Restrictions. You may not copy, modify, distribute, sell, lease, or create derivative works from the Service except as permitted by law.
Feedback. If you submit suggestions, ideas, or feedback about the Service, you grant us the right to use it without restriction or compensation, and you understand we are not obligated to implement it.
Trademarks. “Dekaf Connect”, “Dekaf”, and any associated logos, names, and branding elements are trademarks of the Company (or its licensors). You may not use them without our prior written permission, except as permitted by law.
The Service may interact with third-party services you choose to use (for example, Apple/Google sign-in and app store systems). We are not responsible for third-party services outside our control, and your use of those services may be subject to the third party’s terms and policies.
App Store / Play Store disclaimer. To the extent required by applicable platform rules, Apple and Google are not responsible for the Service except as required by law, and your use of the App Store / Google Play is subject to their applicable terms.
Your use of the Service is also subject to our Privacy Policy: https://dekaf.app/en/privacy. The Privacy Policy explains how we collect, use, share, and retain information (including device identifiers and records related to enforcement, security, and limited messaging storage).
To the maximum extent permitted by law, the Service is provided “as is” and “as available.” We disclaim all warranties and conditions, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
Without limiting the above, we do not warrant that:
the Service will be uninterrupted, timely, secure, or error-free;
any information (including venue content such as menus, prices, allergens, hours, availability) will be accurate, complete, or up to date;
proximity/table estimation, “nearby” features, or venue beacon-related functionality will be accurate or reliable;
any Venue Feature request will be delivered, seen, responded to, accepted, or fulfilled;
messaging will be delivered successfully or retained beyond limited storage behavior.
Some jurisdictions do not allow the exclusion of certain warranties; in that case, exclusions apply only to the extent permitted.
To the maximum extent permitted by law:
No indirect damages. Dekaf Connect will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business interruption, arising out of or related to your use of (or inability to use) the Service.
Cap on direct liability. Dekaf Connect’s total liability for any claim arising out of or relating to the Service will not exceed the greater of:
EUR 0 (because Premium is currently not offered for purchase and the Service is currently free to users), or
EUR 50
Venue-controlled outcomes. Without limiting the above, Dekaf Connect is not liable for venue-controlled outcomes, including any act/omission by a Venue, refusal of service, delays, pricing decisions, content accuracy, or fulfillment/non-fulfillment of Venue Features.
Enforcement decisions. Dekaf Connect is not liable for restrictions, suspensions, terminations, content removals, or enforcement decisions made in accordance with these Terms.
Venue Parties covered (app-related). To the maximum extent permitted by law and to the extent Venue Parties are third-party beneficiaries under these Terms, the disclaimers and limitations in these Terms apply to claims against Venue Parties for app-related matters described in Section 5.6.
Nothing in these Terms limits liability that cannot be limited under applicable law (for example, certain consumer protections or liability for intentional misconduct where non-waivable).
To the maximum extent permitted by law, and except where restricted by applicable consumer protection laws, you agree to reimburse and hold harmless the Dekaf Parties and, for app-related matters only, the Venue Parties from reasonable claims, losses, costs, or expenses caused by:
This Section does not require you to indemnify Dekaf Connect or any Venue Party for losses caused by their own unlawful conduct, gross negligence, willful misconduct, or obligations that cannot be shifted to you under applicable law.
We will not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including internet or network failures, app store outages, third-party service disruptions, venue operational issues, labor disputes, acts of government, acts of terrorism, war, fire, flood, earthquake, or other natural disasters.
Electronic communications. By using the Service, you consent to receive communications from us electronically (for example, in-app notices, email, or messages within the Service).
Notices to you. We may provide notices by posting them in the Service or by sending them to an email address you provide (if any).
Notices to us. You may send legal notices to dekafapp@gmail.com and/or the address listed above, unless we provide updated contact details.
We may update these Terms from time to time. If changes are material, we will provide notice (for example, in-app or via a posted update). By continuing to use the Service after the effective date of the updated Terms, you agree to the updated Terms.
These Terms are governed by the laws of Bulgaria, excluding conflict-of-law rules.
Courts located in Sofia, Bulgaria will have jurisdiction over disputes arising out of or relating to these Terms or the Service, unless mandatory consumer protection laws provide otherwise.
If you are a consumer, you may have rights under applicable law that cannot be waived; nothing in these Terms is intended to limit those rights.
Entire agreement. These Terms (together with the Privacy Policy and any posted policies/addenda) constitute the entire agreement between you and the Company regarding the Service.
Severability. If any provision is held invalid or unenforceable, the remaining provisions will remain in full force and effect.
No waiver. Our failure to enforce any right or provision is not a waiver of that right or provision.
Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of assets.
Headings. Headings are for convenience only and do not affect interpretation.
Questions about these Terms: dekafapp@gmail.com
Legal notices: dekafapp@gmail.com
Address: 47 Cherni Vrah blvd., Lozenets Distr., Fl. 5, 1407 Sofia, Bulgaria
Phone: +359 87 762 0805
Effective Date: 13 February 2026
This Venue Participation Addendum (“Addendum”) forms part of the Dekaf Connect Terms and Conditions (“Main Terms”) and applies when a Venue uses Dekaf Connect venue-facing tools or features.
The purpose of this Addendum is to explain how Venue Tools work, what the Venue controls, what Dekaf Connect provides, and how venue participation can start, change, or end.
Unless a separate written agreement says otherwise, venue participation is currently offered as a free, no-long-term-commitment pilot for approved Venues.
If there is a conflict between this Addendum and the Main Terms, this Addendum controls for venue-facing matters.
Venue Tools. Dekaf Connect may provide Venue Tools to help the Venue create, configure, and operate its interactive venue map and enable or manage Venue Features.
Platform availability. Some Venue Tools may be available only on certain platforms, devices, or app versions. For example, the Builder Tool may be available only on Android unless Dekaf Connect makes it available elsewhere.
Self-service operation. Venue Tools are generally designed for self-service use. Dekaf Connect may provide setup guidance, documentation, or support where available, but no service level agreement or guaranteed support response time applies unless expressly agreed in writing.
Current free use. Unless a separate written agreement says otherwise, access to Venue Tools and participation as an approved Venue is currently provided free of charge.
Approved venues only. Venue access is subject to Dekaf Connect’s approval. This helps us keep the Service safe, reliable, and suitable for participating users and venues.
No separate contract required. A separate signed contract is not required for a Venue to use the Service under this Addendum. If Dekaf Connect and the Venue later sign a separate written agreement, that agreement will control to the extent of any conflict.
Future paid plans. Dekaf Connect may introduce paid venue plans or paid venue features in the future. Any such paid access will apply only if the Venue accepts the applicable pricing or enters into a separate written agreement.
Authorized access. Venue Tools should be used only by the Venue’s owners, managers, staff, contractors, or other personnel who are authorized by the Venue to use them.
Authority. If you set up or manage a Venue through the Service, you confirm that you are authorized to do so on behalf of that Venue.
Venue responsibility. The Venue is responsible for activity carried out through its Venue Tools access, except to the extent caused by Dekaf Connect’s systems or unauthorized access not caused by the Venue’s failure to take reasonable care.
Security. The Venue should take reasonable steps to secure devices used for Venue Tools, protect access credentials, and notify Dekaf Connect if it becomes aware of suspected unauthorized access.
Venue map setup. Venue Tools may allow the Venue to create or maintain an interactive venue map and connect beacons or other signals to tables, areas, or venue zones.
The Venue should take reasonable care to keep its map, table layout, areas, and beacon/table mapping accurate and up to date, especially when the Venue changes its layout or moves equipment.
No accuracy guarantee. Beacon, proximity, table, and nearby-user behavior can be affected by interference, crowd density, venue layout, device differences, beacon placement, network conditions, and other factors. Dekaf Connect does not guarantee accuracy, continuous availability, or consistent performance.
Guest confirmation. Guests and venues should treat map, table, and proximity information as approximate and should confirm important details directly where needed.
Events and venue content. Venue Tools may allow the Venue to create, manage, or display venue-related content, including events, menus, prices, allergens, descriptions, perks, rules, hours, policies, and similar information.
The Venue should take reasonable care to keep venue-provided information accurate, lawful, and up to date. Guests should always confirm important information directly with venue staff, especially prices, availability, allergens, dietary information, age restrictions, entry requirements, and event details.
Live map view. Venue Tools may allow the Venue to view map activity in real time or near real time. This information is provided for operational purposes only and may be delayed, incomplete, or inaccurate.
No surveillance use. The Venue must not use the live map view or venue data to identify, track, monitor, or profile individuals outside the intended in-app venue experience.
Venue-controlled features. The Venue may enable, disable, limit, or configure Venue Features, including menu display, call waiter, drink requests, song voting/priority requests, perks, and similar features.
No obligation to monitor or fulfill. Venue Features are optional tools only. The Venue has no obligation to monitor, review, respond to, accept, fulfill, or act on any request, notification, message, vote, order-like request, drink request, waiter call, perk request, song request, or other interaction submitted through the Service.
Venue discretion. The Venue may ignore, delay, refuse, cancel, modify, or disable any Venue Feature or related request at any time and for any reason, including staffing, legal compliance, safety, inventory, house rules, operational limits, technical issues, or business judgment.
No guest guarantee. The Venue acknowledges that the Main Terms state Venue Features are not guaranteed, and the Venue agrees not to market or represent venue actions as guaranteed unless expressly agreed in writing by Dekaf Connect.
Guest management tools. Venue Tools may allow the Venue to remove a guest from the Venue’s interactive experience, restrict venue-specific interactions, or temporarily limit a guest’s access to the Venue’s in-app experience.
Venue discretion. These tools are provided to help the Venue manage safety, comfort, house rules, and operations within its own venue experience.
Appropriate use. The Venue should use guest management tools only for legitimate safety, operational, legal, or house-rule reasons, such as harassment, threats, spam, suspected fraud, attempted manipulation/spoofing, disruptive conduct, violation of venue rules, or safety concerns.
Non-discrimination. The Venue must not use guest management tools unlawfully or in a discriminatory manner where prohibited by law.
Dispute support. If a guest disputes a venue-side restriction, Dekaf Connect may ask the Venue to provide reasonable context where practical.
The Venue and its Authorized Users should use Venue Tools only for legitimate venue operations, guest experience, safety, and Service-related purposes.
The Venue and its Authorized Users must not use Dekaf Connect as a surveillance tool, attempt to identify or track individuals outside the intended in-app venue experience, or attempt to deanonymize guests except where information is voluntarily provided by the guest through the Service.
The Venue and its Authorized Users must not scrape, export, harvest, sell, or misuse guest data, operational data, or Service data.
The Venue and its Authorized Users must not interfere with the Service, reverse engineer it, bypass controls, or attempt to access features, data, or systems without authorization.
The Venue must not misrepresent Service capabilities, prices, availability, outcomes, or fulfillment. In particular, the Venue should not tell guests that Venue Feature requests are guaranteed unless Dekaf Connect has expressly agreed to that in writing.
Dekaf Connect may, but is not required to, provide the Venue with items such as beacons, stands, mounts, signage, marketing materials, or other materials for use with the Service (“Dekaf-provided items” or “Provided Items”).
The Venue is not required to use Dekaf-provided items and may choose to use its own compatible items, subject to Section A11.
Unless Dekaf Connect expressly transfers ownership in writing, any items provided by Dekaf Connect, such as beacons, stands, mounts, signage, or marketing materials, remain the property of Dekaf Connect or its suppliers.
The Venue may use Dekaf-provided items at the approved Venue location for the purpose of operating, testing, or promoting the Service.
The Venue should not sell, lease, transfer, dispose of, or intentionally damage Dekaf-provided items, or use them for purposes unrelated to the Service.
This Section applies only to items provided by Dekaf Connect. Items supplied by the Venue are covered by Section A11.
The Venue should take reasonable care of Dekaf-provided items and help prevent intentional damage, misuse, tampering, or unauthorized relocation.
The Venue should not open, modify, reverse engineer, or attempt to repair Dekaf-provided items without Dekaf Connect’s written approval.
The Venue should make reasonable efforts to let relevant staff know that Dekaf-provided items are used for the Service and should not be moved, removed, or interfered with without permission.
The Venue should ensure that Dekaf-provided items are placed, mounted, or used safely at the Venue and do not create avoidable hazards, such as trip hazards, unsafe mounting, blocked exits, or interference with venue operations.
If Dekaf Connect or a setup support person assists with placement, the Venue should still review the placement and let Dekaf Connect know if any item needs to be moved for safety, operational, or venue-layout reasons.
If Dekaf Connect provides beacons, stands, mounts, signage, or other materials to the Venue, the Venue agrees to take reasonable care of those items and use them only for operating the Service at the approved Venue location.
The Venue is not responsible for normal wear and tear.
If Provided Items are intentionally damaged, lost due to clear negligence, stolen due to the Venue’s failure to take reasonable care, or not returned after Dekaf Connect requests their return, Dekaf Connect may ask the Venue to reimburse the reasonable replacement cost of the affected items.
Where practical, Dekaf Connect will disclose the expected replacement cost of Provided Items before or at delivery.
The Venue may also choose to use its own compatible beacons, mounts, signage, or other materials, subject to Section A11. Venue-Supplied Items remain the Venue’s property and responsibility.
If the Venue becomes aware that Dekaf-provided items have been lost, stolen, materially damaged, or intentionally tampered with, the Venue should notify Dekaf Connect as soon as reasonably practical.
The Venue should reasonably cooperate with Dekaf Connect to understand what happened and, where practical, help locate, secure, repair, or replace the affected items.
If Venue participation ends, the Service is discontinued at the Venue, or Dekaf Connect asks for Dekaf-provided items to be returned, the Venue should cooperate with Dekaf Connect to return or make available those items.
Dekaf Connect will provide return or collection instructions where needed.
If Dekaf-provided items are not returned or made available after Dekaf Connect has requested their return and given the Venue an opportunity to do so, Dekaf Connect may ask the Venue to reimburse the replacement cost of the affected items, subject to Section A9.5.
Setup or promoter support may or may not be available. If available, setup support may be provided by Dekaf Connect, a third-party representative, a venue partner, the Venue itself, or another party involved in the deployment.
Any person assisting with setup, delivery, placement, configuration, maintenance, collection, or training is referred to in this Addendum as a “Promoter” or setup support person.
Unless Dekaf Connect expressly states otherwise in writing, a Promoter is not an employee, agent, partner, or representative of Dekaf Connect. A Promoter is also not an employee or agent of the Venue unless separately agreed between the Promoter and the Venue.
Dekaf-provided items may be placed at the Venue, handed to Venue staff, or made available for use as part of setup. Dekaf Connect may ask the Venue to confirm what Dekaf-provided items were provided.
When setup or promoter support ends, Dekaf Connect may either collect some or all Dekaf-provided items or leave them in place for continued use with the Service.
If Dekaf-provided items are left at the Venue, they remain Dekaf Connect property unless ownership is transferred in writing. The Venue should take care of them in accordance with Sections A9.2–A9.7.
The Venue may choose to use its own compatible beacons, mounts, signage, devices, or other materials with the Service (“Venue-Supplied Items”). Venue-Supplied Items remain the Venue’s property.
The Venue is responsible for selecting, purchasing, installing, placing, maintaining, securing, and replacing its own Venue-Supplied Items.
Dekaf Connect may provide general compatibility guidance, but does not guarantee that Venue-Supplied Items will be compatible, accurate, reliable, or continuously supported.
The Venue should ensure that Venue-Supplied Items are installed and used safely and lawfully, including in a way that does not create hazards or interfere with venue operations.
Dekaf Connect is not responsible for loss, theft, damage, malfunction, incompatibility, poor performance, injury, property damage, or operational disruption caused by Venue-Supplied Items, except to the extent caused by Dekaf Connect’s own software, systems, or actions.
To the maximum extent permitted by law, the Venue agrees to reimburse Dekaf Connect for reasonable losses, costs, or claims caused by the Venue’s unlawful conduct, willful misconduct, gross negligence, intentional misuse of the Service, or material violation of this Section A11 in connection with Venue-Supplied Items.
No long-term commitment. Unless a separate written agreement says otherwise, either the Venue or Dekaf Connect may end the Venue’s participation in the Service at any time, with or without reason, by giving notice to the other party.
The Venue may stop participating by notifying Dekaf Connect or by disabling/removing the Service from its operations.
Dekaf Connect may also suspend or restrict a Venue’s access to Venue Tools or specific features immediately, with or without notice, where reasonably needed for security, misuse, fraud, legal risk, user safety, inactivity, technical reasons, or a material violation of this Addendum.
Where practical, Dekaf Connect will try to give reasonable notice before ending or suspending Venue access, but immediate action may be taken where needed to protect users, venues, Dekaf Connect, or the Service.
Upon termination or discontinuation, Venue Tools access may end and Venue Features may be disabled for the Venue. Any obligations that by their nature should continue, including obligations relating to Provided Items, misuse, unpaid replacement costs, liability limits, and venue responsibility, will continue to apply.
The Venue remains responsible for its own venue operations, staff conduct, menus, pricing, allergen information, alcohol service, safety obligations, venue rules, and any decisions relating to Venue Features.
Venue Features are optional tools only. The Venue has no obligation to monitor, review, respond to, accept, fulfill, or act on any request, notification, message, vote, order-like request, drink request, waiter call, perk request, song request, or other interaction submitted through the Service.
The Venue may ignore, delay, refuse, cancel, modify, or disable any Venue Feature or related request at any time and for any reason, including staffing, legal compliance, safety, inventory, house rules, operational limits, technical issues, or business judgment.
The Venue is also responsible for its own use of the Venue Tools, including venue-provided content, venue-side moderation decisions, installation or placement of beacons or other equipment, and any Venue-Supplied Items.
To the maximum extent permitted by law, the Venue agrees to reimburse Dekaf Connect for reasonable losses, costs, or claims caused by the Venue’s unlawful conduct, willful misconduct, gross negligence, intentional misuse of the Service, or material violation of this Addendum.
This Section does not make the Venue responsible for issues caused solely by Dekaf Connect’s software, systems, or actions.
To the maximum extent permitted by law, the disclaimers and limitations of liability in the Main Terms apply to the Venue’s use of the Venue Tools and the Service.
Dekaf Connect does not guarantee beacon, proximity, table, or nearby-user accuracy; continuous availability of Venue Tools; guest outcomes; user behavior; or any response to, acceptance of, or fulfillment of Venue Features.
The Venue remains responsible for matters within its own control, including venue operations, staff conduct, pricing, menu and allergen information, safety rules, alcohol-service decisions, entry decisions, and whether to enable, disable, respond to, or fulfill Venue Features.
Nothing in this Section limits liability that cannot be excluded or limited under applicable law.
If Dekaf-provided items are intentionally damaged, lost due to clear negligence, stolen due to the Venue’s failure to take reasonable care, or not returned after Dekaf Connect has requested their return and given the Venue an opportunity to do so, Dekaf Connect may ask the Venue to reimburse the replacement cost of the affected items, subject to Section A9.5.
Replacement costs will be based on Dekaf Connect’s actual or supplier replacement cost for the affected items. Where practical, Dekaf Connect will disclose expected replacement costs before or at delivery.
The Venue is not responsible for normal wear and tear.